STORE HOURS: |
Mon, Tues, Wed,Thurs, Fri: 10am - 4pm Order Desk Open: Mon - Fri: 9am - 4pm or place your order on our website 24/7. |
PHONE: |
215-423-5300 |
STORE INFO EMAIL: | |
STORE ORDERS EMAIL: |
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PRINTABLE ORDER FORM: |
Click Here |
Shopping Information
Click on your category of interest on the navigation bar to the left. You can then order from the main category page or click on the product link to view a full description of each item. You can add items to your basket and continue to shop. At any time you can checkthe contents of your shopping basket by clicking the basket contents button at the top of this page.
Searching for Products
Alternatively, you can click above on the product list to view a listing of all available products, or click search to search for a specific product.
Checkout
When you are finished shopping, you can click on the checkout button. From there you simply fill out the forms with your shipping and billing information. Enter your credit card information in the space provided, and your information will be encrypted and sent securely to our web server. We accept Mastercard and Visa.
Other Options
You can phone an order using the phone number above. You will also find a printable order form for orders by mail.
Returns
Due to the nature of our products, ALL SALES ARE FINAL : No Refunds and we cannot accept any return merchandise.If, for any reason, you do not accept your package and it's returned to us, we'll reship for the cost of shipping again. Or we'll charge a 25% restocking fee plus shipping and refund the balance.
No Claims will be accepted after 30 days of date of purchase.
Shipping Information
We cannot ship to PO or APO Boxes. We can only ship to a street address.Your order will be processed within 2 days of receiving it. Most orders are processed and shipped same day. If any items are back ordered, you will be notified and the backorder sent out ASAP.
We ship world wide. We ship out orders strictly UPS. Overnight, 2nd Day, 3 Day and Ground shipping are available. Call for prices on shipping.
Important UPS Shipping Information
Be advised that UPS does not ship or deliver on the weekends. UPS Ships only Monday thru Friday, Saturday and Sunday are NOT Regular shipping days. If you order something on Friday and it takes 2 days to get to you, you'll receive it on Tuesday, not Sunday.
UPS does not deliver on Saturday or Sunday, unless specified Saturday delivery is requested, which can only be shipped Friday Overnight. Saturday shipping is available only on Friday and it needs to be Red Labeled. There is also an additional $20.00 Saturday delivery fee. Please contact us by email or phone if you need that service.
Please note: Orders placed on Friday or on the weekend and request an express shipping such as 2nd Day that order will not go out until Monday. Please plan accordingly.
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.
Please inspect your package as soon as you receive it. If you are missing an item check your invoice to see if it is on backorder. If it isn't contact us immediately and save all packaging. It is possible we missed an item in shipping or UPS has damaged your package, reboxed it and sent it on to you.
INTERNATIONAL/OVERSEAS SHIPPING:
Please be sure, before you order, that your country allows the kind of materials you are about to order, inported into your country. If, for any reason, your order is returned to us, return shipping fees will be charged to your account. When the returned order is received at our warehouse, a restocking fee of 25% plus the original shipping costs, plus return shipping costs will be deducted from your order and the remainder refunded to you.
Note Re: Independent International Shippers
We have experienced difficulties lately when our international customers choose to ship their order to International shippers within the United States and then have them ship that package to them overseas. There have been packages lost, damaged and even the product taken out of the package and shipped on to you, the customer. Who then contacts us to fix this problem.
FX Warehouse no longer uses 3rd party shippers. If you are using a 3rd party shipper we will not ship your order. We only ship direct to you overseas.
CUSTOMS FEES:
Your order will probably be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, FX Warehouse has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. Also, because we are a retail store, we are NOT able to mark orders as 'Gifts' for customers to avoid paying these fees.
The shipping charges you pay to FX Warehouse do NOT include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to FX Warehouse and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees. And, if the order is refused by you and returned we will charge you those return fees plus 25% restocking fee, plus the shipping fees already paid to ship product to you initially.
FX Warehouse has no way of estimating customs fees, taxes, duties, etc. so please do not ask us to do so - we don't have this information. Please contact your local customs office if you need to know more.
It is possible that the delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment. Please be familiar with the customs laws in your country before you order!
WINTER SHIPPING:
Latex products can freeze and ruin in winter months. We suggest you have them shipped at least 2nd day air. We've had great luck in shipping latex products in the winter. Please take note that you order at your own risk during freezing weather. Any questions on shipping please call us at 215-423-5300 or email us at .